{"id":2500,"date":"2026-10-09T09:47:06","date_gmt":"2026-10-09T14:47:06","guid":{"rendered":"https:\/\/hepacom.org\/como-actualizar-la-encuesta-del-sisben\/"},"modified":"2026-10-09T09:47:10","modified_gmt":"2026-10-09T14:47:10","slug":"como-actualizar-la-encuesta-del-sisben","status":"publish","type":"post","link":"https:\/\/hepacom.org\/en\/como-actualizar-la-encuesta-del-sisben\/","title":{"rendered":"How to update the Sisb\u00e9n survey step by step"},"content":{"rendered":"<p>El a\u00f1o pasado, una madre de Itag\u00fc\u00ed nos escribi\u00f3 porque le hab\u00edan negado un subsidio de vivienda. Llevaba meses esperando. El problema no era ella ni su solicitud: su ficha del Sisb\u00e9n segu\u00eda diciendo que viv\u00edan cinco personas en la casa, cuando ya eran siete. Hab\u00eda nacido un beb\u00e9 y su hermano se hab\u00eda mudado con ellos. Nadie le hab\u00eda avisado que ese dato, tan peque\u00f1o en apariencia, le estaba cerrando la puerta. Por eso insistimos en actualizar el Sisb\u00e9n apenas cambia algo en tu casa.<\/p>\n<p>If you&#039;re in a similar situation, here&#039;s the first thing you need to know: <strong>update the Sisb\u00e9n survey<\/strong> no necesit\u00e1s pagarle a nadie. El tr\u00e1mite es gratuito y lo hac\u00e9s vos mismo, ya sea por la Ventanilla Social del DNP o yendo a la oficina del Sisb\u00e9n de tu alcald\u00eda. Ac\u00e1 te explicamos paso a paso cu\u00e1ndo hacerlo, qu\u00e9 papeles llevar y cu\u00e1nto puede tardar, con la informaci\u00f3n que verificamos en los canales oficiales en octubre de 2026.<\/p>\n<blockquote>\n<p>Information guide. The procedure is handled by the official entity. Always verify through the official channel. Hepacom does not charge or process payments.<\/p>\n<\/blockquote>\n<figure class=\"hc-inimg\"><img decoding=\"async\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/hepacom.org\/wp-content\/uploads\/webp\/olivares-fundacion-hepacom-3.webp\" alt=\"Actualizar la encuesta del Sisb\u00e9n: familias acompa\u00f1adas por Hepacom\" loading=\"lazy\" width=\"760\" height=\"430\"><noscript><img decoding=\"async\" class=\"lazyload lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/hepacom.org\/wp-content\/uploads\/webp\/olivares-fundacion-hepacom-3.webp\" alt=\"Actualizar la encuesta del Sisb\u00e9n: familias acompa\u00f1adas por Hepacom\" loading=\"lazy\" width=\"760\" height=\"430\"><noscript><img decoding=\"async\" class=\"lazyload lazyload\" src=\"https:\/\/hepacom.org\/wp-content\/uploads\/webp\/olivares-fundacion-hepacom-3.webp\" alt=\"Actualizar la encuesta del Sisb\u00e9n: familias acompa\u00f1adas por Hepacom\" loading=\"lazy\" width=\"760\" height=\"430\"><\/noscript><\/noscript><figcaption>Te acompa\u00f1amos a actualizar la encuesta del Sisb\u00e9n sin pagar de m\u00e1s.<\/figcaption><\/figure>\n<h2>When is the best time to update your Sisb\u00e9n survey?<\/h2>\n<p>The rule of thumb is simple: every time something significant changes in your home, that change should be recorded. The Sisb\u00e9n system classifies families according to their living conditions, and if the system&#039;s data is outdated, social programs will make decisions based on inaccurate information.<\/p>\n<p>It is advisable to report any of the following:<\/p>\n<ul>\n<li>A child was born or a new member arrived in the home.<\/li>\n<li>Someone who was on the list has died.<\/li>\n<li>You moved house, neighborhood, or municipality.<\/li>\n<li>Someone started working or, conversely, lost their job.<\/li>\n<li>The type of identity document of some members changed.<\/li>\n<li>The household was divided or joined with another.<\/li>\n<\/ul>\n<p>Hay una diferencia que vale la pena entender. Reportar una novedad puntual (un nacimiento, una muerte, un cambio de direcci\u00f3n) suele resolverse como una correcci\u00f3n de tus datos, en l\u00ednea o en la oficina del Sisb\u00e9n. Pero si lo que cambi\u00f3 es tu situaci\u00f3n econ\u00f3mica de fondo (perdiste el ingreso principal, la casa se deterior\u00f3, cambi\u00f3 qui\u00e9n aporta la plata) ah\u00ed ya no alcanza con corregir un dato: te corresponde pedir una <em>new survey<\/em>, And that means a pollster will come to your home. We explain this further below.<\/p>\n<h2>How do I request the update: through the portal or at the mayor&#039;s office?<\/h2>\n<p>You have two official routes, and both are free.<\/p>\n<p><strong>Por internet, desde la Ventanilla Social del DNP.<\/strong> El antiguo Portal Ciudadano del Sisb\u00e9n hoy redirige a <a href=\"https:\/\/ventanillasocial.dnp.gov.co\/\" rel=\"noopener\" target=\"_blank\">ventanillasocial.dnp.gov.co<\/a>. Ah\u00ed te registr\u00e1s, consult\u00e1s tu clasificaci\u00f3n y los datos de tu hogar, y pod\u00e9s pedir la correcci\u00f3n de lo que est\u00e9 mal. Sirve para cambios concretos y te ahorra la fila. Lo que el canal en l\u00ednea no resuelve es una modificaci\u00f3n grande de tu situaci\u00f3n econ\u00f3mica; para eso sigue siendo necesaria la encuesta presencial.<\/p>\n<p><strong>In person, at the Sisb\u00e9n office in your municipality.<\/strong> If you don&#039;t have internet access, if the change is significant, or if you simply prefer someone to guide you, go to the Sisb\u00e9n office at your local mayor&#039;s office. In cities like Medell\u00edn, the process requires an appointment and is handled at the administration&#039;s service points. Bring your documents, explain the change to the official, and they will tell you whether you need to correct your record or schedule an appointment.<\/p>\n<h2>\u00bfC\u00f3mo actualizar el Sisb\u00e9n en l\u00ednea?<\/h2>\n<p>Hoy el canal en l\u00ednea oficial es la <a href=\"https:\/\/ventanillasocial.dnp.gov.co\/\" rel=\"noopener\" target=\"_blank\">DNP Social Window<\/a>, adonde ya redirige el antiguo Portal Ciudadano. Ah\u00ed consult\u00e1s tu clasificaci\u00f3n y tus datos y ped\u00eds que corrijan lo que est\u00e9 mal. La encuesta nueva o la actualizaci\u00f3n por inconformidad se piden en la oficina del Sisb\u00e9n de tu municipio.<\/p>\n<ol>\n<li>Entr\u00e1 a la Ventanilla Social, registrate con un correo al que tengas acceso y activ\u00e1 la cuenta con el enlace que te llega.<\/li>\n<li>Inici\u00e1 sesi\u00f3n con tu contrase\u00f1a y el c\u00f3digo que te mandan al correo.<\/li>\n<li>En \u00abConsulta Mi RUI\u00bb revis\u00e1 tu clasificaci\u00f3n y los datos de tu hogar.<\/li>\n<li>Si algo qued\u00f3 viejo, ped\u00ed la correcci\u00f3n. Si el cambio es de fondo, sac\u00e1 cita en la oficina del Sisb\u00e9n para la encuesta.<\/li>\n<\/ol>\n<p>Dos avisos. El DNP reconoci\u00f3 que la plataforma puede andar lenta por la cantidad de visitas; prob\u00e1 temprano o de noche. Y en Medell\u00edn, la <a href=\"https:\/\/www.medellin.gov.co\/es\/tramites-y-servicios\/actualizacion-de-datos-de-identificacion-en-la-base-de-datos-del-sisben\/\" rel=\"noopener\" target=\"_blank\">ficha del tr\u00e1mite de la Alcald\u00eda<\/a> dice hoy que no se puede hacer virtual por mantenimiento: toca ir en persona, con cita.<\/p>\n<h2>\u00bfTengo que actualizar el Sisb\u00e9n ahora que existe el RUI?<\/h2>\n<p>No de inmediato. Con la llegada del Registro Universal de Ingresos (RUI), el DNP aclar\u00f3 que \u00abno se requiere ninguna acci\u00f3n inmediata\u00bb de los hogares. Lo que s\u00ed conviene es lo de siempre: reportar los cambios reales de tu hogar. Seg\u00fan el DNP:<\/p>\n<ul>\n<li>El RUI empez\u00f3 a operar como instrumento de focalizaci\u00f3n el 1 de agosto de 2026, por el Decreto 662 de 2026.<\/li>\n<li>Si ya estabas en el Sisb\u00e9n al 31 de julio de 2026, la transici\u00f3n hacia el RUI va hasta el 31 de octubre de 2026.<\/li>\n<li>El Sisb\u00e9n no desaparece: lo que tu familia ya respondi\u00f3 en la encuesta sigue valiendo, y el RUI lo cruza con registros como los de la Registradur\u00eda, la DIAN y la PILA.<\/li>\n<li>La actualizaci\u00f3n ser\u00e1 gradual y la alcald\u00eda le va a informar a cada hogar los pasos a seguir.<\/li>\n<li>Cada programa social publica su propio esquema de transici\u00f3n: preguntale a la entidad que te da el subsidio.<\/li>\n<\/ul>\n<p>El detalle est\u00e1 en el <a href=\"https:\/\/www.dnp.gov.co\/Prensa_\/Noticias\/Paginas\/sisben-ampliacion-plazo-transicion-registro-universal-ingresos-rui.aspx\" rel=\"noopener\" target=\"_blank\">comunicado del DNP<\/a>. Para ver c\u00f3mo quedaste clasificado, mir\u00e1 nuestra gu\u00eda de <a href=\"\/en\/consulta-del-rui\/\">RUI query<\/a>.<\/p>\n<h2>What documents do you need to bring?<\/h2>\n<p>It&#039;s best to have everything ready so you don&#039;t have to turn back. Depending on the official procedure, you&#039;ll need:<\/p>\n<ul>\n<li>Identity document of the person who heads the household.<\/li>\n<li>Documents for all members: ID card for adults, identity card for those between 7 and 17 years old, and civil registry for those under 7.<\/li>\n<li>If there are foreign members, the passport, the foreigner&#039;s identity card or the Temporary Protection Permit (PPT) as applicable.<\/li>\n<li>The supporting documentation for the change you are reporting: birth certificate, death certificate, or the document that proves the change.<\/li>\n<li>In some municipalities they may ask you for a recent utility bill.<\/li>\n<\/ul>\n<p>A word of advice from those of us who work with families all the time: bring legible photocopies and, if possible, the originals too. A blurry copy is the most ridiculous reason why a document might be returned.<\/p>\n<h2>How long does the visit take and what does the surveyor check?<\/h2>\n<p>When you request a new survey because your score no longer reflects your current living situation, the municipality schedules a visit to your home. A surveyor arrives, asks the questions, and records the information as it exists today: how many people live there, who works and who doesn&#039;t, income, and the condition of the home (floors, walls, access to services).<\/p>\n<p>There isn&#039;t a fixed time that works for the entire country, because each municipality manages its own schedule of pollsters. What is defined, however, is the processing time: in Medell\u00edn, for example, the update process has an official deadline of up to <strong>30 business days<\/strong>. In other municipalities the timeframe may vary, so it&#039;s best to ask at your local office how long the visit takes and when the change will be reflected in your record.<\/p>\n<p>One important thing about the pollster: they will never ask you for money. Their job is simply to gather information. If someone charges you &quot;to raise your score&quot; or &quot;to expedite the visit,&quot; it&#039;s a scam.<\/p>\n<h2>Is it true that updating your Sisb\u00e9n is free?<\/h2>\n<p>Yes. And we want you to remember this, because many people are taking advantage of this situation. All Sisb\u00e9n procedures are free and without intermediaries. No person, private office, or &quot;facilitator&quot; is authorized to charge you for updating your information, completing the survey, or checking your score.<\/p>\n<p>No one can guarantee you a specific Sisb\u00e9n group in exchange for payment, because the classification is calculated by the system using your real data, not by a person. If you want to understand how that number is calculated, our guide on [topic missing] might be helpful. <a href=\"\/en\/puntaje-del-sisben\/\">the Sisb\u00e9n score<\/a> and how they are interpreted <a href=\"\/en\/grupos-del-sisben-para-subsidios\/\">Sisb\u00e9n groups for subsidies<\/a>.<\/p>\n<h2>What if I upgrade and they still deny me a benefit?<\/h2>\n<p>It happens, and it&#039;s not always your fault. Sometimes the change hasn&#039;t yet been reflected in the database, sometimes a document was missing, and sometimes the program you applied to has its own requirements in addition to the Sisb\u00e9n. Before getting frustrated, check if the update has been recorded in your file and the specific reason for your rejection. We&#039;ve compiled the most common cases in this article about <a href=\"\/en\/por-que-me-rechazaron-un-subsidio\/\">Why was my grant application rejected?<\/a>, which helps you identify where the fault was.<\/p>\n<p><!-- hepacom-infogain --><\/p>\n<h2>How to update the Sisb\u00e9n survey, step by step<\/h2>\n<p>Actualizar la ficha del Sisb\u00e9n sirve para que tu clasificaci\u00f3n refleje la situaci\u00f3n real de tu hogar, sobre todo si cambiaron tus ingresos, tu vivienda o qui\u00e9n vive contigo. El tr\u00e1mite es gratuito y oficial. Esta es la ruta general; los pasos exactos pueden variar seg\u00fan tu municipio, as\u00ed que confirm\u00e1 en la Ventanilla Social del DNP o en tu alcald\u00eda.<\/p>\n<table class=\"hepacom-infogain-table\">\n<thead>\n<tr>\n<th>Passed<\/th>\n<th>What are you doing<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>1. Identify the change<\/td>\n<td>Define what data changed (income, members, housing)<\/td>\n<\/tr>\n<tr>\n<td>2. Start the application<\/td>\n<td>Por la Ventanilla Social del DNP o en la oficina de tu alcald\u00eda<\/td>\n<\/tr>\n<tr>\n<td>3. I gathered the documents<\/td>\n<td>Identification of the members and supporters of the change<\/td>\n<\/tr>\n<tr>\n<td>4. Surveyor&#039;s visit<\/td>\n<td>In cases where it is required, a home visit is scheduled.<\/td>\n<\/tr>\n<tr>\n<td>5. Wait for the update<\/td>\n<td>The system recalculates your ranking using the verified data.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"hepacom-table-caption\"><em>General guidelines. The exact procedure is defined by Sisb\u00e9n and your municipality.<\/em><\/p>\n<h3>Common mistakes when updating the Sisb\u00e9n<\/h3>\n<ul>\n<li><strong>Pay for the procedure:<\/strong> Updating the survey is free; no official charges you for doing so.<\/li>\n<li><strong>Providing inaccurate data to improve the group:<\/strong> False information may invalidate your registration.<\/li>\n<li><strong>Not reporting important changes:<\/strong> An outdated profile can leave you out of benefits you are entitled to.<\/li>\n<\/ul>\n<h2>Frequently asked questions about updating the Sisb\u00e9n survey<\/h2>\n<h3>Can I update my Sisb\u00e9n online without going to the office?<\/h3>\n<p>En muchos casos s\u00ed. Para novedades puntuales como un nacimiento, una defunci\u00f3n o un cambio de direcci\u00f3n, la Ventanilla Social del DNP te permite consultar tus datos y pedir la correcci\u00f3n sin moverte de casa. Ojo: algunos municipios, como Medell\u00edn, hoy atienden este tr\u00e1mite solo en persona. Si cambi\u00f3 tu situaci\u00f3n econ\u00f3mica de fondo, ah\u00ed s\u00ed necesit\u00e1s la encuesta presencial.<\/p>\n<h3>How often should I update my Sisb\u00e9n record?<\/h3>\n<p>There is no mandatory date on the calendar. The official recommendation is to report any changes that occur in your home to keep your rating up to date.<\/p>\n<h3>Is there a cost for the surveyor&#039;s visit?<\/h3>\n<p>No. The visit is completely free. The surveyor is only collecting information; if anyone asks you for money during or before the visit, it&#039;s a scam and you should report it.<\/p>\n<h3>Does updating my information raise or lower my score?<\/h3>\n<p>It depends on what changed. The system recalculates your ranking with the new information, and it may go up or down depending on your actual situation. It&#039;s not something you can &quot;request&quot; to change.<\/p>\n<h3>Where can I find official Sisb\u00e9n information?<\/h3>\n<p>In the <a href=\"https:\/\/ventanillasocial.dnp.gov.co\/\" rel=\"noopener\" target=\"_blank\">Ventanilla Social<\/a> del Departamento Nacional de Planeaci\u00f3n (DNP), que hoy reemplaza al antiguo Portal Ciudadano, y en el sitio del <a href=\"https:\/\/www.dnp.gov.co\/\" rel=\"noopener\" target=\"_blank\">DNP<\/a>. Any information regarding your specific case should be confirmed at the Sisb\u00e9n office in your municipality.<\/p>\n<p>This guide is part of our <a href=\"\/en\/ayudas-y-subsidios-del-estado-en-colombia\/\">Complete guide to state aid and subsidies in Colombia<\/a>, where we organize all the programs in one place.<\/p>\n<h2>How Hepacom accompanies you<\/h2>\n<p>At the Hechos Para la Comunidad Foundation, we work to help low-income families access decent housing. And we&#039;ve learned something along the way: often, the dream of homeownership is thwarted by an administrative detail, such as an outdated Sisb\u00e9n form that rejects an application.<\/p>\n<p>That&#039;s why we guide you to ensure your paperwork is in order before applying for a housing program. We don&#039;t handle the application process for you (that&#039;s done by the official agency), but we do help you understand what they require, why it matters, and how to avoid losing an opportunity due to outdated information. If you&#039;d like to learn more about subsidies and housing, visit [website address]. <a href=\"\/en\/blog\/\">our blog<\/a>.<\/p>\n<p><em>\u00daltima actualizaci\u00f3n: octubre de 2026.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Learn how to update your Sisb\u00e9n survey step by step: when to do it, what documents to bring, and why the process is free and without intermediaries.<\/p>","protected":false},"author":1,"featured_media":2572,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[19],"tags":[],"class_list":["post-2500","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sisben-registros"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C\u00f3mo actualizar la encuesta del Sisb\u00e9n - gu\u00eda 2026<\/title>\n<meta name=\"description\" content=\"Aprend\u00e9 a actualizar la encuesta del Sisb\u00e9n paso a paso: cu\u00e1ndo hacerlo, qu\u00e9 documentos llevar y por qu\u00e9 el tr\u00e1mite es gratis y sin intermediarios.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hepacom.org\/en\/como-actualizar-la-encuesta-del-sisben\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo actualizar la encuesta del Sisb\u00e9n paso a paso\" \/>\n<meta property=\"og:description\" content=\"Aprend\u00e9 a actualizar la encuesta del Sisb\u00e9n paso a paso: cu\u00e1ndo hacerlo, qu\u00e9 documentos llevar y por qu\u00e9 el tr\u00e1mite es gratis y sin intermediarios.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hepacom.org\/en\/como-actualizar-la-encuesta-del-sisben\/\" \/>\n<meta property=\"og:site_name\" content=\"Fundaci\u00f3n Hepacom\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FundacionHepacom\" \/>\n<meta property=\"article:published_time\" content=\"2026-10-09T14:47:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-09T14:47:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hepacom.org\/wp-content\/uploads\/2026\/06\/como-actualizar-la-encuesta-del-sisben-v2.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"685\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"HepAdm\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"HepAdm\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/hepacom.org\\\/como-actualizar-la-encuesta-del-sisben\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hepacom.org\\\/como-actualizar-la-encuesta-del-sisben\\\/\"},\"author\":{\"name\":\"HepAdm\",\"@id\":\"https:\\\/\\\/hepacom.org\\\/#\\\/schema\\\/person\\\/87310582a48f984374932952b7c44fc4\"},\"headline\":\"C\u00f3mo actualizar la encuesta del Sisb\u00e9n paso a paso\",\"datePublished\":\"2026-10-09T14:47:06+00:00\",\"dateModified\":\"2026-10-09T14:47:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/hepacom.org\\\/como-actualizar-la-encuesta-del-sisben\\\/\"},\"wordCount\":2295,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/hepacom.org\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/hepacom.org\\\/como-actualizar-la-encuesta-del-sisben\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/hepacom.org\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/como-actualizar-la-encuesta-del-sisben-v2.webp\",\"articleSection\":[\"Sisb\u00e9n, registros y salud\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/hepacom.org\\\/como-actualizar-la-encuesta-del-sisben\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hepacom.org\\\/como-actualizar-la-encuesta-del-sisben\\\/\",\"url\":\"https:\\\/\\\/hepacom.org\\\/como-actualizar-la-encuesta-del-sisben\\\/\",\"name\":\"C\u00f3mo actualizar la encuesta del Sisb\u00e9n - 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